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Skovgaard94's avatar
Skovgaard94
New member | Level 2
9 months ago

Not receiving email for resetting password

Hi Dropbox.

I'm not receiving password reset email (or any emails for that matter).

I've added noreply@dropbox.com to my contacts, and triplechecked, that my email address is correct, but nothing seems to work.

I've been in contact with the dropbot, but without luck.

 

I forgot my password, but is currently logged in from my pc.

However, I can't change my password, when I don't know the old one, and I would like access from my phone as well.

 

Please help me, to receive the emails, thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi Skovgaard94, and thanks for posting this here. 

     

    From your description, I presume you’ve also checked your email’s spam folder, correct?

     

    If yes, then I suggest contacting our support team directly, and they’ll further assist. Here’s how you can do this.

     

    Please also send me your ticket number here, after you've logged a ticket with them.

     

    Hope this helps a bit.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for that, Skovgaard94! I’ve found your ticket, and also left an internal note for our team to see. They’ll get back to you as soon as possible.

    • Skovgaard94's avatar
      Skovgaard94
      New member | Level 2

      I did check the spam filter, but nothing there either.

       

      Will do, thank you! 🙂

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