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samtheman326's avatar
samtheman326
New member | Level 2
11 months ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey samtheman326, sorry to hear about this.

 

Just to confirm, did you also check your spam folder?

 

If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.

 

Once you have your ticket number, please send it here as well.

 

Thanks!

  • samtheman326's avatar
    samtheman326
    New member | Level 2
    11 months ago

    The verification emails are not going to my spam folder.

     

    I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      No worries, then, can we send you an email on our end, so we can take a closer look?

      • samtheman326's avatar
        samtheman326
        New member | Level 2
        11 months ago

        yes, please

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