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samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

The verification emails are not going to my spam folder.

 

I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

No worries, then, can we send you an email on our end, so we can take a closer look?

  • samtheman326's avatar
    samtheman326
    New member | Level 2
    2 years ago

    yes, please

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sure thing, Sam, I just emailed you, so we'll continue working on this there.

      • samtheman326's avatar
        samtheman326
        New member | Level 2
        2 years ago

        thanks, I replied to the email

  • Wolbok's avatar
    Wolbok
    New member | Level 2
    6 months ago

    Hi Hannah .

     

    I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

     

    Here is what I've done so far:

    I checked the spam folder

    Added a no-reply@dropbox.com contact to Outlook.

    I've checked the online outlook p;platform (thinking that the PC app may be the issue)
    I've set up two-step authentication.

     

    These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for letting us know, Wolbok.

       

      I just sent you an email, so we can investigate this internally.

       

      Cheers.

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