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samtheman326's avatar
samtheman326
New member | Level 2
11 months ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
Benhart78's avatar
Benhart78
Explorer | Level 4
7 months ago

Hi,

 

Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.

 

Please help.

 

Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi there, Benhart78, let's see what we can find together about this! 

     

    I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?

     

    Let me know more, and we'll take it from there!

    • Benhart78's avatar
      Benhart78
      Explorer | Level 4
      7 months ago

      Hi Megan,

       

      That's great - I take it you have my email address.

       

      Thanks.

    • Benhart78's avatar
      Benhart78
      Explorer | Level 4
      7 months ago

      Hi Megan,

       

      Just checking you received my last message and have my email.

       

      Thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hi Benhart78, no worries, I got you!

         

        I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

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