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samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey samtheman326, sorry to hear about this.

 

Just to confirm, did you also check your spam folder?

 

If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.

 

Once you have your ticket number, please send it here as well.

 

Thanks!

roland2198's avatar
roland2198
New member | Level 1
2 months ago

Same problem with an old account

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    roland2198, have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.

    • roland2198's avatar
      roland2198
      New member | Level 1
      2 months ago

      Tried but without succes

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for clarifying! I had a quick look in our system in the meantime and I can see you’ve already contacted our support team about this issue. 

        Please check the support agent’s reply, when you can, and they’ll look into this further.

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