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Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
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ManonM1's avatar
ManonM1
New member | Level 2
12 months ago

Hello, 

 

I can not confirm my email adress because I don't receive the email confirmation. When I ask to "send me again" the e-mail I have an error message "a problem has occurred while processing your request". Can you help me please ? 

 

Thanks,

Manon

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey ManonM1, thanks for posting on our Community!

     

    Can you check your spam folder, to see if the email went there?

     

    If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again.

     

    Let me know how it goes.

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