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Forum Discussion

MiKeCaR's avatar
MiKeCaR
Explorer | Level 3
3 months ago

Not receiving verification email

Hi.
I am a new user, and not receiving the email to verify my account email address.
Must have tried about 50 times.
Used a different browser, used incognito, checked spam folders, etc but its jut not working.
Cant contact Dropbox Support as my email is not confirmed!!!
Please can Support get hold of me???

Account Access
Dropbox Basic
Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi MiKeCaR, thanks for bringing this to our attention.

     

    Are you using a public email provider, or a private business domain for your email?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Could you check with your IT support to see if the email from Dropbox is being filtered out by their spam filter, which could prevent it from appearing in your inbox?

         

        You can also try adding no-reply@dropbox.com to your contacts list and try with the verification email again.

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