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CJDE's avatar
CJDE
Explorer | Level 3
5 months ago

Our previous admin deleted our Dropbox accounts and we can't log in

I am currently working as a freelancer and we subscribed to a Dropbox premium account and we store them all of the files that the company is needed. Suddenly our team admin got an issue with the comp...
Account Access
dropbox business
Offboarding
Team admin
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about this, CJDE. 

 

How long ago was it that your previous admin removed you from the team and deleted your Dropbox accounts? 

 

Have you been in touch with our support team since then? 

 

Let me know, and we’ll go from there.

CJDE's avatar
CJDE
Explorer | Level 3
5 months ago

Hi Nancy,

 

It happened yesterday. We cannot reach the admin of the account due to some reasons. There is no turnover happened between the previous employee and the company. I am not sure what is the plan, but we are all 5 in the team of the dropbox.

 

I haven't reach out to the support team yet.

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