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Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?
As of Monday, June 12th the owner of my email domain retired the domain name and ended it's partnership with the email service provider. As a result, I can't log into my Dropbox account. When I try to log in Dropbox sends a code to the email address that doesn't exist. Unfortunately I can't contact Dropbox via a phone because I don't have a business account. How can I resolve this issue?
- Rich
Super User II
OneDollarEarned wrote:
... my email domain retired ... As a result, I can't log into my Dropbox account. ... How can I resolve this issue?
Ultimately, you can't. If you've forgotten your password or it has expired, or you're being sent a one-time security code to an email address you can no longer access, it's not possible to sign in to the account without access to the email address registered with Dropbox. If it's a paid account you can contact Support to have any future charges cancelled, but they won't provide access to the account if you can't verify the account through the email address.
