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Chika16's avatar
Chika16
Explorer | Level 4
15 days ago

I didn't receive my one-time verification email to my Yahoo email

I didn’t received any one time password to my yahoo email, i already try to add no-reply@dropbox.com and nothing happened, causing failed to log in to my dropbox account
Account Access
emails
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Chika16, thanks for bringing this to our attention.

 

Could you check your spam/junk folder in case the email went there directly?

 

This will help me to assist further!

Chika16's avatar
Chika16
Explorer | Level 4
15 days ago
Hi

Yes my spam / any kind of folder is empty..

Actually it happens to my 3 drop box account causing failed to log in..

What should i do to get to log in to my dropbox account?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    15 days ago

    Are your other email addresses also with Yahoo, or another email provider?

    • Chika16's avatar
      Chika16
      Explorer | Level 4
      15 days ago
      Yes,

      It all yahoo mail..

      Any suggestion to login to my dropbox?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        15 days ago

        I'd recommend contacting Yahoo support for them to investigate further, since it sounds like there might be something preventing the emails from being received by Yahoo servers. 

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