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kendradawning's avatar
kendradawning
New member | Level 2
6 months ago

My account was accidentally deleted after leaving my client's Dropbox team.

HELP! A client of mine accidentally added me to their Team account and when they went to undo that action it then deleted my DropBox Plus account entirely! I can't even log in and have a decade worth...
Account Access
dropbox business
Offboarding
Team admin
Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

Hi Kendra

 

The only people who can fix this are the Team admin - as they now 'own' your account. When you agreed for it to be merged in to the Team you gave over all access and authority to it to them.

 

The team admin needs to follow https://help.dropbox.com/account-access/convert-to-individual - note they must NOT delete the account, they must remove it. Dropbox support wont be able to assist.

  • kendradawning's avatar
    kendradawning
    New member | Level 2
    6 months ago

    Oh no...thank you! I'll send them this.

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