Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Sorry to hear that, nicktomk.

 

Have you checked your spam folder as well?

 

If it's not there, make sure to also add no-reply@dropbox.com to your email contacts and try again.

nicktomk's avatar
nicktomk
New member | Level 2
10 months ago

I've done both of these options. I also wasn't notified that a folder was shared with me

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey nicktomk, can we actually send you an email, so we can look into this internally?

     

  • nicktomk's avatar
    nicktomk
    New member | Level 2
    10 months ago

    Yes please. My email is [email removed as per Community Guidelines] 

     

    Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey nicktomk, I just sent you an email, I'll be happy to see you there!

  • vwen001's avatar
    vwen001
    New member | Level 2
    10 months ago

    Hi Megan,

    I have not been able to receive verification email or password reset email for my main dropbox account. I have the correct password and never turned on 2FA but still requiring a verification code to log in.

    I've added no-reply@dropbox.com to my personal yahoo contacts account.

    I've checked my spam folder. 

    I've verified my address is correct. 

    I have tried on a different browser and incognito.

     

    Please help me

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi vwen001, I hope you're doing well!

     

    I just created a ticket on my end for you, in order for us to have a closer look into this. 

     

    I'll see you there! 

  • vwen001's avatar
    vwen001
    New member | Level 2
    10 months ago

    I received your email and have responded! Thank you for the prompt and quick response

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    No problem at all vwen001! 

     

    I'll see you there, cheers!

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