We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

P P.1's avatar
P P.1
New member | Level 1
10 years ago

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a ...
Account Access
FAQ
Restore
Security
  • Rich's avatar
    Rich
    10 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Einaphets's avatar
Einaphets
New member | Level 2
I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!
pc's avatar
pc
New member | Level 2
8 years ago
Einaphets wrote:
I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!

I don't know when you wrote your email....but I feel the same way as you.  Dropbox deleted my account too where I had pictures of my children and parents (my dad now deceased).  I would give anything to get them back.  The email they sent notices too, I never used.....I didn't know that you had to go in all the time to keep it activated. I to thought my pictures were safe.  I'm furious and would cry if I knew it would bring back my lost photos. Please is there anything that anyone can do at Dropbox?  

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!