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P P.1's avatar
P P.1
New member | Level 1
10 years ago

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a ...
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  • Rich's avatar
    Rich
    10 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

yadigar0412's avatar
yadigar0412
New member | Level 2
8 years ago
İ am trying to reaktivate my clozed account due inactivity
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    yadigar0412 wrote:
    İ am trying to reaktivate my clozed account due inactivity

    As has been stated numerous times in this thread, you cannot reactivate an account that has been deleted. If it was recently deleted then Dropbox Support may be able to help you recover the content, but the account is likely gone. The only way to know what can be done is to contact Support.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey yadigar0412, 

     

    Thanks for getting in touch on the Dropbox Community! 

     

    As Rich mentioned, because your password has expired, you'll need to open a ticket, so that our colleagues have a look at your account and help you with the reactivation. 

     

    Once you do, please let me know a ticket ID in your reply, so that I follow-up on the case. 
     
    Thanks in advance for the time you devote in having this resolved. 
     
    Warm regards, 
    Jane
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 years ago

      Jane - it doesnt mention expired password, it says inactive account (i.e. its been removed as not used for over a year).

    • TeresaK's avatar
      TeresaK
      New member | Level 2
      8 years ago

      @JaneA- my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        8 years ago
        TeresaK wrote:

        my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.

        The only thing you can do is contact Support for assistance.

         

        Open your ticket here: https://dropbox.com/support
        Track your ticket here: https://dropbox.zendesk.com

        Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

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