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P P.1's avatar
P P.1
New member | Level 1
10 years ago

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a ...
Account Access
FAQ
Restore
Security
  • Rich's avatar
    Rich
    10 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

yadigar0412's avatar
yadigar0412
New member | Level 2
İ am trying to reaktivate my clozed account due inactivity
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago
yadigar0412 wrote:
İ am trying to reaktivate my clozed account due inactivity

As has been stated numerous times in this thread, you cannot reactivate an account that has been deleted. If it was recently deleted then Dropbox Support may be able to help you recover the content, but the account is likely gone. The only way to know what can be done is to contact Support.

 

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

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