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P P.1's avatar
P P.1
New member | Level 1
10 years ago

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a ...
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  • Rich's avatar
    Rich
    10 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey yadigar0412, 

 

Thanks for getting in touch on the Dropbox Community! 

 

As Rich mentioned, because your password has expired, you'll need to open a ticket, so that our colleagues have a look at your account and help you with the reactivation. 

 

Once you do, please let me know a ticket ID in your reply, so that I follow-up on the case. 
 
Thanks in advance for the time you devote in having this resolved. 
 
Warm regards, 
Jane
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago

Jane - it doesnt mention expired password, it says inactive account (i.e. its been removed as not used for over a year).

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