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P P.1's avatar
P P.1
New member | Level 1
10 years ago

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a ...
Account Access
FAQ
Restore
Security
  • Rich's avatar
    Rich
    10 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Heemakoojy's avatar
Heemakoojy
New member | Level 2

[ Email address removed by Jane for Security reasons. Please try to avoid sharing personal information on public Forums in the future. ]

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Heemakoojy, thanks for posting here on your account-related inquiry & welcome to the Dropbox Community! 
 
As this is an account-specific matter, I’d second Rich’s advice, therefore I'd like to ask you to raise a ticket with us on our Official Support channel, as we can only look into the case & check what happened on our tools there. 
 
Once you get a chance write us, please include your ticket # in your next post here & I’ll make sure I’ll look it up internally. 
 
Thanks & I’m looking forward to hearing back from you on this discussion! 
 
[Note: I’ve made sure to remove your email address, as this is a public Forum & we have to safeguard your personal information. You may also review our Community Guidelines for more details. ]

 

 

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