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ChrisJones2112's avatar
ChrisJones2112
Helpful | Level 5
7 years ago

Received a "Complete your DropBox setup" e-mail out of nowhere

I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but t...
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  • Walter's avatar
    Walter
    7 years ago

    Thanks for the affirmation auser52!

    I just sent you an email to the address you use for your forum's profile so we can have a more in-depth look into this together. 

    Check your inbox for my email and we'll take it from there. 

    Thanks!

dfb1's avatar
dfb1
New member | Level 2
7 years ago

Have had account for some time. Rec'd "Complete your Dropbox setup" email on 10/26/18 even though it has been setup for years on tablets/PC's.

  • Pikamander2's avatar
    Pikamander2
    Experienced | Level 13
    7 years ago

    Here's another thread where users were reporting the same issue.

    Walter - Did you ever discover whether these emails are legitimate and what the cause is?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Let me get back to you on that as soon as I have an update Pikamander2.

      For the time being, to all of the affected users, I would suggest logging a ticket with our team so we can have a look into this with all of our tools available.

      Thanks for your understanding and cooperation on this one.

      Happy Halloween! 

      • Ants's avatar
        Ants
        New member | Level 2
        7 years ago

        I received one of these email messages a few hours ago. What's happening ever there at Dropbox to trigger this?

        I will go  ahead and log a ticket as suggested above.

  • Val11's avatar
    Val11
    Explorer | Level 4
    6 years ago
    same happened to me now, 2019

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