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Forum Discussion
Received unrequested 6-digit verification code on my phone
Hi, so I was recently hacked (someone gaine access to all of my (unique) passwords) which I changed from a secure device promptly after.
A couple of hours ago I received 6-digit verification code on my phone which I did not request.
Does this neccessarily mean that my account password is compromised again? Or could this request to my phone have been produced by the attacker without him having to my new password? (E.g. by attempting to reset the password only with my known email address and a currently logged in phone? I have not been able to reproduce this).
I'm not so much worried about the failed login attempt itself, but the fact that all of my passwords could be compromised again.
Thanks in advance
The security code can be triggered by different events, so it could have been things other than a valid email and password combination.
To be certain for your own security, however, I'd recommend resetting thee Dropbox password.
- Not received 6 digit security code
- Megan
Dropbox Staff
Hey Ajay796, thanks for posting here today!
Do you have access to the email address linked to the Dropbox account you're trying to access?
If so, could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?
Let me know more, and we'll take it from there!
- Jay
Hi kdsnflk987 , thanks for bringing this to our attention.
First of all, are you able to see the login attempt on this page on your account?
This will help me to assist further!
Hi Jay, thanks for the quick reply. All I can see are the currently logged in devices, which are all mine.
- Jay
Is that the same for the browser sessions? Do the IP addresses match your own device?
