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TonyStew's avatar
TonyStew
New member | Level 2
7 months ago

Remote Wipe - Shows Unlink but not remote wipe. Why?

I have a professional account and have lost my phone.  I cannot find any way to remote wipe this phone despite it being a function of my plan.   ANy ideas why this is not showing up?   I can ...
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TonyStew's avatar
TonyStew
New member | Level 2

So you are saying if I unlink my mobile phone the files on there will not be available?  Thats the only option i have at the moment.

TonyStew's avatar
TonyStew
New member | Level 2
7 months ago

Remote log out isnt an option.  I guess they change their terminology regularly.  It needs to be more clear and more obvious.  At the moment it is not.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey TonyStew, thanks for posting here! 

     

    For phones and tablets, you can unlink the device and it will have the same effect as a remote wipe. 

     

    Essentially, all of your Dropbox files, including the files you made available offline, can’t be accessed on that phone or tablet until you log back in on it.

     

    I hope this clarifies!

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