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Forum Discussion
Restoring data from a deleted account
When a colleague left the company, the account with all of the company's data was deleted.
Is there a way to recover this account?
It's really urgent and important, so please help me.
Joy Lee wrote:
When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account?
Was the account a member of a Business team, and if so, was the account deleted within the last seven days? If so, the team admin can restore the account. If it was a personal account that was deleted, then it's not possible to recover the account or the files that were in it.
- Rich
Super User II
Joy Lee wrote:
When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account?
Was the account a member of a Business team, and if so, was the account deleted within the last seven days? If so, the team admin can restore the account. If it was a personal account that was deleted, then it's not possible to recover the account or the files that were in it.
- Is there any option to get information when the data was deleted ? (Dates/ times)
It’s not a business account.- Rich
Transaction logs wrote:
Is there any option to get information when the data was deleted ? (Dates/ times)Any information available would be listed on your Events page.
- Mark
If the account exists it may appear at www.dropbox.com/events. If the account etc. was deleted then no there isn't a record of that at all for users.
