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IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled.

But when I sign in using the same icloud email, there is no any issue.

 

I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete.

 

After that I can't use the Continue with Apple feature anymore.

 

Please solve the issue.

 

Thanks

Account Access
Create or delete account
Mobile
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi IMExperts, I'd be happy to help! 

     

    Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there? 

     

    If you could also send me a screenshot of the error you get, that'd be amazing. 

     

    Let me know more, and we'll take it from there! 

    • IMExperts's avatar
      IMExperts
      Helpful | Level 5
      2 years ago

      Hi Megan,

       

      Thank you for the reply.

       

      iOS 17.1

      Dropbox 350.2

       

      Error:

      removed

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi IMExperts, for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account. 

         

        Could you try clicking the camera-like icon, and attaching your screenshot directly to us? 

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