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Sumski1111's avatar
Sumski1111
Explorer | Level 4
6 months ago

Suddenly I can't log in to my Dropbox account and I don't know why

Hello to all,  Suddenly I have problem with access to my Dropbox account. I am on the basic plan. And have access through it to my client I work with. Tody when I try to log in; It did say your Dro...
Account Access
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
Sumski1111 wrote:

I am on the basic plan. And have access through it to my client I work with. Tody when I try to log in; It did say your Dropbox account is disabled, without no further explanation.

It sounds like you were invited to and joined their Business team account. When doing so, you merged your account into their team account, effectively making them the owner of your account. Removing you from the team deletes your account. Instead, they needed to convert your account back to an individual account.

 

You need to contact the team admin of the Business team account and ask them to first restore your account, then convert it back to an individual account. Act quickly as they only have seven days to restore the account after it's been deleted.

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