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Forum Discussion
'Too many incorrect attempts' error when trying to change my password.
Hi Support Team,
I'm going to change the password of my Dropbox account.
Let me do it by removing the warning in your system stating that, "Too many incorrect attempts. Please try again in a few minutes." It's been a few hours already since I attempted to log in. How long should I wait for this? It's very urgent on my end. I've been waiting for a long hours now.
Thanks!
- Megan
Dropbox Staff
Hi nm mh, welcome to our Community!
This is generally a security measure to prevent multiple attempts to reset passwords.
It could be a couple of hours, or even 24 hours before the system allows you to try again.
Did you receive the email that'd let you change your password? If not, could you try adding no-reply@dropbox.com to your contacts list, and check the spam folder the next time you attempt to reset the password?
Keep me updated with any progress!
