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dnicke's avatar
dnicke
New member | Level 2
5 months ago

Unable to delete my account - says user ID and password don't match

I've been trying to delete my account.  I've never used this account since I first opened it a month or two ago.   Today,  I followed the instructions, entered my password (it doesn't provide a place...
Create or delete account
Dropbox Passwords
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey dnicke, thanks for reaching out and sorry to see you're having trouble deleting your account.

 

Have you tried logging in to your account from a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

  • Neccros's avatar
    Neccros
    New member | Level 2
    10 days ago

    I'm having the same issue.... Yet I cant get help because I don't have a premium account.... Ridiculous

    I'm using Google to log in and when I enter my google password, I get the error.... Change the password, same thing... did this on multiple computers and my phone...

     

    I JUST WANT TO GET RID OF THIS ACCOUNT!!!! 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 days ago

      Hi there Neccros - sorry to hear you're having issues with this.

       

      Could you try clearing your browser's cache or using another browser and let us know if this persists?

       

      If It does, please send us a screenshot so that we can have a visual of the error you're getting too. 

      • Neccros's avatar
        Neccros
        New member | Level 2
        10 days ago

        You didn't read my post

         

        "Change the password, same thing... did this on multiple computers and my phone..."

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