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darylkooi's avatar
darylkooi
Explorer | Level 3
6 years ago

Unable to open ANYTHING on dropbox

Hi, my company has recently shifted all our files over to dropbox. Now whenever I try to access a file via my comp, I get the error message "Excel cannot open the file because the file format or file...
Desktop
Security
Team admin
Third Party Integrations
  • Walter's avatar
    Walter
    6 years ago

    I've just sent you an email so we can work on this together darylkooi - take a look at your inbox for my message (ticket ID: 8789801 ) and we'll take it from there. 

    Thanks!

darylkooi's avatar
darylkooi
Explorer | Level 3

Hi, sorry for the late reply. Yes, please do contact me at the listed email address. Also smart sync is turned on...  Walter

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I've just sent you an email so we can work on this together darylkooi - take a look at your inbox for my message (ticket ID: 8789801 ) and we'll take it from there. 

Thanks!

  • chriselliotts's avatar
    chriselliotts
    New member | Level 2
    6 years ago

    Can I get this fixed as well? its happening to me but there is no solution here...

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Sorry to hear you're having issues with this chriselliotts.

      Can you forward me the exact status of the desktop app on the affected computer so I can have a better look into this? 

      Spoiler

      You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

      If you do not see this then can you please let me know what the message being displayed reads?

      Thanks in advance! 

  • coutom3's avatar
    coutom3
    New member | Level 2
    5 years ago

    Hi Walter, 

    I am having the same issue with my dropbox and chat support was unable to help. 
    This thread indicates the issue was solved can you please advise. 

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