You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Mac
85 Topics
Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed. What we enjoyed out of the desktop app was the ability to pin specific files to the main dropbox for quick access, which everyone was able to identify quickly. with the Finder app, it was hard to see pinned items, and with the website, its a redundant process – requiring lots of extra steps – having to open up the website to identify the folder before pinning them. the website does not give as much visual cues as the desktop app previously had. Please, dropbox, #bringitback!Solved20KViews25likes84Comments
New Drobox app is terrible!
If I wanted to look at the latest files uploaded to my dropbox, I'd click on the dropbox icon in my menubar (Mac OS) and click on the folder containing the file that was last uploded as the folder tree was right under the file name. On top of that I could right click the file name in the app, copy a link to these files and share it with whatever app I wanted to as the link was now in my clipboard. I could also go to folder the file was in simply by clicking the name of it etc etc and now ALL I can do is open the file. Who makes these incredibly stupid and unintuitive design decisions? ADD functionality, don't remove it.Solved4.6KViews9likes20Comments
Unable to rename a file after copying it from another file
Hi, I created a copy of a file in my dropbox folder using the Macos Finder. However, I am now unable to rename the new file via the Finder. I can rename via the command line (`mv` command), but that's not really a great situation. Also, if I try to delete the file, it asks me if I want to permanently delete it, instead of the expected behavior which is to move it to the trash. Can you help me understand why this happens, and how to avoid it? Thanks!1.2KViews5likes4Comments
Dropbox Cache taking up too much space
Hi everyone, I seem to be having a significant issue with my dropbox, specifically cache. Over the past week, I noticed that the storage available on my mac had dropped from 63GB to 4GB (of a 128GB SSD). After some digging, I found that the cache was the cause of this. I tried deleting it once I found it to be the cause of me losing storage rapidly, and initially storage went back to normal. However, the next day, it seemed like every minute another GB was being taken up by the cache. Again, I tried to delete the cache, but as expected, the next day the same thing happened. I know that dropbox clears the cache automatically every 3 days, but right now dropbox doesn't allow me to sync as I now have less than 1024MB remaining on my hard drive, and I am not sure if after those 3 days the same thing will happen. Please help me Thanks, DanielSolved6.6KViews4likes5CommentsFile search issues with beta for Mac
I just installed the beta version a few days ago. I use Alfred as a superior alternative to Spotlight to search files etc. since installing the beta Alfred can’t find files in my Dropbox folder. I have talked to their customer support but they say it’s an issue with Dropbox and not them. Anyone having weirdness with file search using third party apps post upgrade to the Mac beta?Solved5.3KViews3likes38Comments
Duplicating files locks the file name (Mac Desktop App)
Since updating to Ventura 13.4.1 whenever I duplicate a file, I'm unable to change the name of the file. I can open it and make edits, and I can edit the original file's name, but not the duplicate.When I duplicate to local files, the issue doesn't persist. When I duplicate to dropbox, it won't let me move the file to local.Solved2.5KViews2likes10Comments
Cannot search inside specific folders using Finder on Mac
After upgrading Dropbox on Mac to the latest version (v164.4.4300), I am no longer able to use Finder to search within specific Dropbox folders for content inside the files (pdfs, text documents, etc). Previously, I could use the normal search function in a Finder window to do keyword searched across the content of all files within a given folder. But now, whenever I limit the search to a single folder, nothing shows up at all in a search. Note the following: — All files and folders in question are fully synced and available offline, not stored only online — Strangely, files containing the keyword DO show up when I don't limit the search to a specific folder; but when do limit the search to the folder that contains those files, they no longer appear in the finder search results. Please let me know what other information might be useful to resolve this. This bug makes Dropbox unusable for some of the key purposes I rely on it for, and if I'm not able to resolve it quickly I'll have to transition entirely to a different service (eg iCloud). Thank you!Solved2.5KViews2likes6Comments
Can I customize the icon for my Dropbox Folder on my Mac?
I like to customize the icons for my folders. I can't seem to do that with the main Dropbox folder that looks like this: I see a large number of custom icons for Dropbox folders with a google search, so I assume there must be some way to customize the icon, but I haven't figured out. I am running Mac OS 10.15. Any suggestions?6.3KViews2likes8Comments39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a number of folders. These are the steps I’ve taken to try to fix this issue: Quit Dropbox and restarted. Restarted the MacBook Pro. Killed all Dropbox processes using Activity Monitor (force quit them). Then restarted the MacBook Pro, and restarted the Dropbox app. Deleted and reinstalled the Dropbox app in the normal manner. Deleted and reinstalled the Dropbox app using the Advance Reinstall directions at: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall Checked for “bad files” — per Dropbox instructions — and got stuck using this link: https://www.dropbox.com/bad_files_check, which froze up on the Safari, Firefox and Opera browsers. This link is discussed in numerous discussions and seems to be something Dropbox has been “working on” fixing for more than a year. Removed all aliases in the Dropbox folder and subfolders. Checked for and removed all symlinks in the Dropbox folder and subfolders. Checked for circular arrow “syncing” symbol in the Dropbox folder and subfolders; found none. All files and folders have the green checkmark symbol. Looked for hidden files that might be causing issues, found none other than normal Mac “.DS_Store” files — in most folders — plus three Dropbox hidden files: “.dropbox”, “.dropbox. cache”, and “Icon?”, in the Dropbox main folder. What else can I do?Solved13KViews2likes37Comments
I can't open some Excel files on the Dropbox app of my 10.15.7 macOS Catalina.
I cannot open certain Excel files I have on Dropbox. It's possible this has something to do with the fact that my Mac is more than 10 years old and is no longer supported. I am running Mac OS Catalina 10.15.7 and can't update. The Excel version I am using on this Mac is 16.66.1. It also can't be updated for the same reason as above. I can open these same files on a Windows computer that is also in the family, leading me to believe the problem is directly related to my Mac and its operating system. Does anyone have any insight into this problem?600Views1like7Comments
