You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Mac

85 Topics

Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed. What we enjoyed out of the desktop app was the ability to pin specific files to the main dropbox for quick access, which everyone was able to identify quickly. with the Finder app, it was hard to see pinned items, and with the website, its a redundant process – requiring lots of extra steps – having to open up the website to identify the folder before pinning them. the website does not give as much visual cues as the desktop app previously had. Please, dropbox, #bringitback!
Solved
thecandidate
3 years ago Place Delete, edit, and organize
20KViews
25likes
84Comments
A bunch of my files went to Zero Bytes on Mac
I'm a videographer, and last week I took and copied around 700gb of footage. I imported them all locally to a folder in the root of my Dropbox. I ended up changing the location of this folder in Dropbox, and now around half of the files that I could previously open are showing Zero Bytes on both Dropbox.com and in Finder. These files are pretty large (20gb a piece) , and I hadn't been able to sync all of them online yet before this happened. My desktop app still says Syncing 6000+ files, but I'm wondering if there is any chance of recovering the data. It does say it is indexing a ton of files too. Will they eventually come back?
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rewert
5 years ago Place Delete, edit, and organize
14KViews
1like
6Comments
39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a number of folders. These are the steps I’ve taken to try to fix this issue: Quit Dropbox and restarted. Restarted the MacBook Pro. Killed all Dropbox processes using Activity Monitor (force quit them). Then restarted the MacBook Pro, and restarted the Dropbox app. Deleted and reinstalled the Dropbox app in the normal manner. Deleted and reinstalled the Dropbox app using the Advance Reinstall directions at: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall Checked for “bad files” — per Dropbox instructions — and got stuck using this link: https://www.dropbox.com/bad_files_check, which froze up on the Safari, Firefox and Opera browsers. This link is discussed in numerous discussions and seems to be something Dropbox has been “working on” fixing for more than a year. Removed all aliases in the Dropbox folder and subfolders. Checked for and removed all symlinks in the Dropbox folder and subfolders. Checked for circular arrow “syncing” symbol in the Dropbox folder and subfolders; found none. All files and folders have the green checkmark symbol. Looked for hidden files that might be causing issues, found none other than normal Mac “.DS_Store” files — in most folders — plus three Dropbox hidden files: “.dropbox”, “.dropbox. cache”, and “Icon?”, in the Dropbox main folder. What else can I do?
Solved
yotimbo
5 years ago Place Delete, edit, and organize
13KViews
2likes
37Comments
Dropbox Cache taking up too much space
Hi everyone, I seem to be having a significant issue with my dropbox, specifically cache. Over the past week, I noticed that the storage available on my mac had dropped from 63GB to 4GB (of a 128GB SSD). After some digging, I found that the cache was the cause of this. I tried deleting it once I found it to be the cause of me losing storage rapidly, and initially storage went back to normal. However, the next day, it seemed like every minute another GB was being taken up by the cache. Again, I tried to delete the cache, but as expected, the next day the same thing happened. I know that dropbox clears the cache automatically every 3 days, but right now dropbox doesn't allow me to sync as I now have less than 1024MB remaining on my hard drive, and I am not sure if after those 3 days the same thing will happen. Please help me Thanks, Daniel
Solved
danzilber
5 years ago Place Delete, edit, and organize
6.6KViews
4likes
5Comments
Can I customize the icon for my Dropbox Folder on my Mac?
I like to customize the icons for my folders. I can't seem to do that with the main Dropbox folder that looks like this: I see a large number of custom icons for Dropbox folders with a google search, so I assume there must be some way to customize the icon, but I haven't figured out. I am running Mac OS 10.15. Any suggestions?
mevacor19
5 years ago Place Delete, edit, and organize
6.3KViews
2likes
8Comments
I can't rename a file I duplicated on Mac OS
i have seen this come up before, but haven't seen a fix. when i duplicate a file, on mac (sonoma 14.6.1) i am unable to rename the file. this is a standard part of my work flow and highly frustrating.
Solved
alex eben meyer
3 months ago Place Delete, edit, and organize
6.1KViews
0likes
34Comments
File search issues with beta for Mac
I just installed the beta version a few days ago. I use Alfred as a superior alternative to Spotlight to search files etc. since installing the beta Alfred can’t find files in my Dropbox folder. I have talked to their customer support but they say it’s an issue with Dropbox and not them. Anyone having weirdness with file search using third party apps post upgrade to the Mac beta?
Solved
daninSTL
3 years ago Place Delete, edit, and organize
5.3KViews
3likes
38Comments
Syncing documents folder in Mac OS 10.14
So now that Dropbox has decided to FUBAR the way we use symlinks in dropbox, I am left wondering how to sync my "Documents folder. I am willing to move the folder into Dropbox, however, it seems that isn't possible as I can only copy it over and am left with two copies as I can't delete the original folder. I also would like to create a symlink in my user folder to replace the documents folder. Does anyone have any suggestions as to how to make this work?
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Sequoyah
6 years ago Place Delete, edit, and organize
5.2KViews
0likes
6Comments
I can't delete a locked shared folder on my Mac device, which I've been removed by the owner
Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete the folder from my dropbox app on my mac. The folder is not in my dropbox online or on my iPhone or iPad, only on my MacBook. The file won't sync; consequently, the dropbox app won't upgrade or update. It is always trying to sync this locked folder. I've tried following the instructions on deleting a shared folder by holding the option key down while deleting from the finder but the option to delete is greyed out. Any help is greatly appreciated. If I can't get this resolved I'm ready to dump dropbox and move to another provider.
toemaytoe
2 years ago Place Delete, edit, and organize
5KViews
0likes
40Comments
New Drobox app is terrible!
If I wanted to look at the latest files uploaded to my dropbox, I'd click on the dropbox icon in my menubar (Mac OS) and click on the folder containing the file that was last uploded as the folder tree was right under the file name. On top of that I could right click the file name in the app, copy a link to these files and share it with whatever app I wanted to as the link was now in my clipboard. I could also go to folder the file was in simply by clicking the name of it etc etc and now ALL I can do is open the file. Who makes these incredibly stupid and unintuitive design decisions? ADD functionality, don't remove it.
Solved
pavsiingh
4 years ago Place Delete, edit, and organize
4.5KViews
9likes
20Comments