You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I can't upgrade via the Google Play store.
I just wasted 45 mins online with an agent. Tried to upgrade my account. After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store. So went to google play store and I can't upgrade my account via playstore! Gone back and forth and back and forth with the agent to get nowhere. Asked if I could call someone for direction, have to go via email! Was told I need to upgrade to a business plan to make a call. Can't upgrade to a business plan for direct support because I pay for DROPBOX via playstore. Surely a big tech company can do better and make upgrading which is essentially volunteering to pay MORE for your service easier! ... No way to upgrade my service without spending more time on a service call and wasting more time. Very very irritating. Maybe you want to fix that!
Unauthorized charge for $119.88
I was charged for 2TB of storage on September 15th, 2023. I do not need or want this upgrade in subscription. Out of the 2TB of space that the upgrade provides, I have 1.9TB of free space. I do not need all that space and I never agreed to this upgrade. Please help refund my money and cancel this subscription. We are in a recession, work is slow, and this money can make a break a month for me at the moment. PLEASE HELP! Ticket #22678626 Thanks,
How can I upgrade my account via the Google Play Store?
Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when i log into dropbox on my laptop it tells me that i need to upgrade via google play store. if someone could give me clear instructions on how do i upgrade my account for more space. Thank youPayment made via Google Pay, account not upgraded
Urgent Help required I made a payment to the annual subscription via Google Pay App in India. The account has still not been upgraded. Gpay has confirmed payment has been made. Dropbox claims payment has not been received. Can someone help me with this. I have proper Google Pay receipts to dropbox in black and white.Changed Apple region and lost my subscription
An unusual situation with the subscription, I changed the region and all my subscriptions in Apple dropped. Currently, my Dropbox subscription is active. How can I continue to use it without Apple? I don't see an option to repurchase it while it's still active.
