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Refunds

357 Topics

Refund for Dropbox charge
I recently changed jobs and my new job does not utilize Dropbox. Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. The charge went through automatically via PayPal which is the billing method I used when I was a paying subscriber. Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. They send me back to Billing, whom I never hear from. I'm hoping that someone in the community can help with this issue. I have always found their product to be good and have used it (at Business level subscription) for years. I'd rather not part ways with such a bad taste in my mouth.
Solved
NiThormaigh
2 years ago Place Plans and Subscriptions
4.2KViews
3likes
3Comments
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Solved
joyanisa74
3 years ago Place Plans and Subscriptions
51KViews
3likes
497Comments
Fraud Charge on my Credit Card
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks, Don
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dballare
5 years ago Place Plans and Subscriptions
6.8KViews
3likes
9Comments
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
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Badgerman
6 years ago Place Plans and Subscriptions
31KViews
3likes
76Comments
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Solved
Philene van Niekerk
5 months ago Place Plans and Subscriptions
1.7KViews
2likes
35Comments
I need to cancel payments on an old Dropbox account
I am still getting billed on a DropBox account linked to an old work email that no longer exists at a company that I no longer work for. I am unable to receive the verification code to log into that account and therefore cannot cancel my subscription through that page. There is no way to contact DropBox directly so I cannot delete this charge... Any advice? Or can someone from DropBox billing reach out?
srburmester
3 days ago Place Plans and Subscriptions
41Views
1like
6Comments
I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?
collinsjmmc
3 months ago Place Plans and Subscriptions
41Views
1like
2Comments
My card has been changed and my account was accessed by someone else, please help
I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.
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Joaniemn
4 months ago Place Plans and Subscriptions
872Views
1like
14Comments
I received an email that I upgraded my account but it wasn't me
Hi I have received an email saying I’ve paid for updating my Dropbox but it wasn’t me. I need support to get a refund Bahareh [removed per the Dropbox Community Guidelines]
Bahareh_rf
4 months ago Place Plans and Subscriptions
150Views
1like
1Comment
I've been billed for a Plus plan on top of my Backup subscription. Can I get a refund?
I have a dropbox computer backup subscription for which my credit card is automatically invoiced on a yearly base. Dropbox just additionnaly invoiced my credit card this month for a Dropbox plus subscription I never required or subscribed to !!! Please let me know how to have this invoice refunded, Thanks, Richard
Kinecormander
4 months ago Place Plans and Subscriptions
119Views
1like
1Comment