You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?
I've been billed for a Plus plan on top of my Backup subscription. Can I get a refund?
I have a dropbox computer backup subscription for which my credit card is automatically invoiced on a yearly base. Dropbox just additionnaly invoiced my credit card this month for a Dropbox plus subscription I never required or subscribed to !!! Please let me know how to have this invoice refunded, Thanks, Richard
Can I get a refund for a recent charge?
Hello Dropbox community, my name is Lucas and I’m from Montevideo, Uruguay. I created an account to use for a week, and then that account remained open with a subscription that was charged. Yesterday, I was charged $199 for a plan. I kindly ask that you refund that money as this is a mistake. I have already canceled the subscription, but I really need help with this.
