You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Security
1528 Topics
Zero Knowledge Encryption
I find that many Cloud services offer encryption during transfer to the service and encryption at the destination. Dropbox does this too. Unfortunately, the keys used at the destination are available to Dropbox. What would make Dropbox unique is if it would offer Zero Knowledge encryption at the client. That way all files are encrypted at the client with the customer retaining the keys. Why is this important? There can be bugs during transfer even if encryption is used (remember the famous OOPS with caches on internet servers offering up unencrypted data?). Also, the government can force Dropbox to deliver user data (or it may be compromised by hackers). Dropbox with Zero Knowledge Encryption would be a market leading solution that would drive a great preference over OneDrive, Google Drive and others. It would be the only way I would be comfortable putting my files on the cloud.Solved2.9MViews186likes30CommentsHow do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset. At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help. I waited for hours but nothing is changing. I tried to uninstall and install app again but problem still persists.Solved179KViews13likes76CommentsI received an email from no-reply@dropboxmail.com
I just received an email from this email address no-reply@dropboxmail.com, with the following message: Hi there, If you're a user living outside of North America (U.S., Canada, Mexico), we're updating our Terms of Service to better serve you and the growing number of Dropbox users around the world. These changes include the fact that we'll be providing our services (including Dropbox, Dropbox for Business, Carousel, and Mailbox) to you via Dropbox Ireland starting on June 1, 2015. Please note that none of our services or features are changing as a result of this. You can read the updated terms at https://www.dropbox.com/terms. Have questions about these changes? Visit our Help Center. Thanks for using Dropbox! The Dropbox Team I want to be sure, is this from DropBox or is it a spam?Solved150KViews1like12Comments
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick? Thank you.Solved102KViews3likes122Comments
BEWARE: Fake email from "no-reply@dropboxmail.com"
So I just received an email from no-reply@dropboxmail.com saying that someone had tried to log into my account from an "unrecognised location". I found it weird because I don't even use that email account with Dropbox, but the email address seems legit. I'm attaching a screenshot of the email. Anyway, there is a link "Click here to verify...". I didn't click, I copied the link instead, without visiting it. And here's what came up: https://www (dot) dijitalkurumsal (dot) com/js/EMAILVARIFICATION.php?email= + my email address So be careful, because I think "dijitalkurumsal" has nothing to do with Dropbox. :-/Solved76KViews0likes4CommentsWhat's the best way to back up the Dropbox folder if I don't have enough space to sync all files?
Hello, I'm using Dropbox Business with Smart Sync. I would like to brckup my entire dropbox to an external hardware (alternative ideas welcome). According to Dropbox support I would have to: move my dropbox folder to the external hard drive change smart sync settings to all local move my dropbox folder back to the computer hard drive adjust all smart sync settings According to support there is no way to just download the entire dropbox to an external hard drive. Additionally "there's a small—but real—chance that the app will start deleting files". So that is obviously not an option. Question: How do I backup my dropbox?Solved73KViews4likes30Comments
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input the code generated. How is this possible? Is there no other way to use 2-step authenticator without having to resort to texts?Solved57KViews6likes78Comments
Can't access email to get 6-digit code
I can login successfully, but needs me tocheck6-digit code in email. Beforeimmigration, login dropbox never needs me to check6-digit code in email. After immigration, it needs me to check6-digit code in email. (same computer) My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the6-digit code. I only want to login Dropbox without check email 6-digit code, so what can I do? ThanksSolved54KViews4likes429Comments
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP! *Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#Solved45KViews3likes14Comments
