You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Cannot upgrade to business because subscription is managed by Apple App Store
Hi, we would like to upgrade from Plus to Business. The current Plus subscription has managed by the Apple App Store. We already cancelled the subscription there and it is already expired (as of 2024-11-19). However, it is still not possible to upgrade to business because it still claims that the subscription is managed by Apple App Store. Does anyone have an idea what else we can do to upgrade the account to Business without the use of the apple app store but directly from the Dropbox page? Thank you very much and best regards - Richard
I opened a Business account for my team and lost my personal account - how do I get it back?
I wanted to set up a Business account for my team, so I have set it up using the trial period. But I didn't want to lose my distinct personal account (Dropbox Pro) with my private files. However Dropbox has now merged my personal account into the team. I see the instructions for removing a team member and allowing them to make their files personal again, but I cannot see how that can work because that means removing myself, but I also need to stay as member of the team. Completely stalled now - suggestions welcome!
Can I become a team admin, if the current admin has left? I want to pay for the team plan.
Folks. as it turns out I've been uploading to a clients shared Dropbox and they stopped paying for the account. I just caught it after 3 years. The ADMIN is gone and Im only a support admin. How do I pay for it and become the admin? The old person is long gone and no one from the company is answering me. If anything how can I just move all my images to a new Dropbox? Thank you for any help y'all can give me. Walter
We already paid for our Business plan, but now we're being asked to pay again.
Hello Dropbox Support Team and Community, We are experiencing a critical issue with our Dropbox business account that urgently needs resolution. Less than a month ago, we encountered a problem with adding a payment method to our account. After considerable effort, this was resolved, and on November 23, our credit card was successfully charged, extending our account through 2025. However, despite this confirmed payment, our account has now suddenly been blocked, and we are being prompted to pay again. Additionally, we have found it impossible to get in touch with Dropbox support through any direct channels. This situation is completely unacceptable as our business relies heavily on Dropbox for its daily workflow, and this disruption has brought our operations to a standstill. We urgently need our account access restored without any further charges, and we also request a proposal from Dropbox to compensate for the impact this has caused to our business. Dropbox team, please treat this matter with utmost priority. We need immediate assistance to resolve this issue. Thank you in advance. Sam - The Productioneers
Business account gone - I got locked out and the account got downgraded
Hi For years I've had a Dropbox business account and last renewed in February for three members. But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data for me and my team. The reason may have been an expired credit card, even though my subscription should run through February 2025. Does anyone know how I can get back into my business account? Best Gareth
Frustrated with Dropbox Enterprise Support – Seeking Help from Higher-Level Contacts
I’ve been experiencing ongoing issues with my Dropbox enterprise account, specifically with unclear guidance and conflicting information on my plan and storage needs. In 2023, I was paying $90/month for three users with unlimited storage, but I was later informed that this plan was no longer available. I was then advised to switch to a $2,000/year plan for seven users, which was an 85% increase from my previous rate. I reached out to my original sales rep, with whom I’d been in discussions, but was told he was no longer with the company. I was then connected with another representative who set up a call with me to discuss my situation. During our conversation, this representative questioned why I had seven users on my account. I explained that I didn’t need seven users—I only needed two active users and primarily 60–70TB of storage space. However, I was previously told that I would need to pay for seven users to accommodate that storage requirement, and that $2,000 was the best available plan. To my surprise, she then informed me that my needs could actually be met for $900. After I requested clarification and asked about compensation for the overcharges, she came back with an email stating that I would still need to maintain the seven-user minimum for my upcoming renewal, with no option for an adjustment or compensation. The inconsistency and lack of follow-up have left me frustrated and seeking direct assistance from senior management. Questions: Has anyone else encountered similar issues with Dropbox enterprise plans, particularly with overcharges or being told they need more users than necessary? Does anyone know how to reach a higher-level sales representative, like a sales manager, director, or supervisor, to discuss unresolved issues? Are there any contacts, methods, or escalation strategies that have been effective for others when trying to get resolution from Dropbox? Thank you for any advice or direction you can provide.
I'd like some practical info on using my Dropbox team plan
Hello everyone, I would like some practical information on DropBox Teams . In particular, I would like to find out more about document management, available access controls and above all the management of Teams implementation with a standard Dropbox plan. Thank you
Dropbox Business Advanced customers aren't treated equally when it comes to features.
So, customers who has an existing Dropbox Buisness Advanced plan to the same costs as a plus plan lacks the following: 1. Edit text in pdf files 2. Can transfer only 100GB files instead of 250GB 3. Lack Sign license included. Why isn't it possible to move to the Plus plan if that is what is going forward? What is going on? Dropbox don't want existing customers?
