You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Can't open select Google docs or sheets
Hello, I've been using Dropbox Business integrated with Google Workspaces for over a year. While the integration between Google and Dropbox can be glitchy, my team appreciates the ability to store Google Docs & Sheets in Dropbox with the rest of our files and work on them simultaneously. Last week, we lost access to several files, receiving the error message below when trying to open select Google Docs & Sheets. I cannot restore these files to a previous version or download them -- they seem to be gone entirely/inaccessible. I called Dropbox help, and they were unable to resolve the issue, citing it as a problem with the third-party app (Google). It's clearly an issue with the integration between the two parties, so I'm frustrated that Dropbox can't help any further. I've tried clearing cookies & cache, signing out of Dropbox & Google accounts, and restarting my computer, but this did not help. Any ideas about how to retrieve these files, what the issue could be, or how to best access someone at Google who will understand how these files integrate with Dropbox to be able to troubleshoot successfully? I'd appreciate any help, thanks!
Zapier Team Spaces
Not having the ability to use our Zapier anymore because of being upgraded to Team Spaces is a huge failure IMHO on Dropbox's end. Please DropBox update your DropBox integration on Zapier to allow us to select if we want to move files to a Team Space folder. All our business tools we were using with DropBox are now broken.
Team folders in Power Automate have stopped working after 20/04/2024 upgrade
Since the upgrade to Dropbox on the 20/04/2024 we have encountered a number of issues with apps and programs that utilise Dropbox. Rather than confusing the issue, the first of these relates to Microsoft power automate. The team Dropbox folders that are shared with me and monitored by this program have now disappeared. The only Dropbox folders I can see our my specific folders, and not those that I have access to as part of a team. In my DBL Dropbox desktop folder I have my profile folder and then I have access to all the team folders that I am part of. I can access these on my desktop and online without an issue. The problem I have is that if I am trying to access these team folders through any other software, they are not visible following the upgrade on 20 April? This is causing major issues and I assume that there is a setting that needs to be changed for me and my colleagues? Any thoughts would be appreciated.
Salesforce Dynamic Forms & Dropbox Integration
My org has used the Dropbox Salesforce integration for years now with no issues. We just enabled Dynamic Forms, and now the integration does not appear on the object. See screenshot. Does anyone have any workaround or guidance for this? On an object where we haven't enabled the feature yet, the connection is still appearing like normal in Salesforce. All our connected folders are still displaying in Dropbox.
