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Forum Discussion
.JPG Files are Supported but Something Went Wrong.
Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photographs. I never had a problem with Dropbox for the past 4 years or so and now I'm constantly facing this issue which really annoys me and I might change Cloud if this problem persists or if there isn't any solution to this. I've went through most parts of this forum and google-d for solution but none of it works. If anyone could help - this would be greatly appreciated.
Some information that you all might need or ask.
Screenshot of the problem:
*This is a screenshot that my client(s) sent me. I though it might be a one-off thing but I'm getting the same problem from 2 or more clients already.
Details:
- I am using Dropbox Professional - I am only utilizing 256GB out of my available 2TB Storage.
- I am using Windows and not Macbook/Apple.
- The photographs are viewable on my end, I can open them in Preview / Photo Viewer
- The files are not extremely large, each photo is about 2-3MB only.
- I've tried re-exporting photographs in even lower-resolution and my client still are unable to view the photographs.
- My clients tried using 2 different phones (Apple), a Windows Computer but they're unable to view the photographs still.
- I sent them with an "anyone with the link" can view or access the folder option.
- File names do not have funky lettering or data / titles. They are all named - DSC1001.jpg (and so on..)
- Photographs are not uploaded via external storage. All internal storage HDD, then uploaded onto Dropbox folder (newly created folders)
- I've tried clearing my browser cache and I still face this problem
*I won't say this is a solution but with the same folder and files, I used another cloud platform and it worked for my client.
PLEASE HELP.
I LOVE DROPBOX AND I WANT TO CONTINUE BEING A USER
I am having this same issue and can't find a solution. I send folders to two clients and they both sent me screenshots of this message ".jpg files are supported but something went wrong". I send dropbox folders to many clients and this is a first.
- Nancy
Dropbox Staff
Hi mrbrock21, I’m sorry to hear you’re also having this issue.
Have you tried all of the suggestions provided above? Do you get the same type of error on your end, as well, when opening your shared links via an incognito window?
Also, is this happening for other filetypes, besides .jpg?
- Megan
Hi Iniesta, I'd be delighted to see what we can find together on this one!
When you try opening the link on your end using an incognito tab on your browser, do you still see the same error?
If I were you, I'd try deleting the link, and then re-creating to see if that changes the narrative there.
In any case, keep me updated!
Hi @Megan
I've tried opening the link in an incognito webpage and I see the same error.
But if I accessed it from my own end (logged on) I don't see this error.
The solution was to delete the previous link and to create a new one.
But then comes a question - do I have to constantly do that for EVERY one of my folder I'm sharing out?
Because I do a lot of folders w different files sharing to all of my clients - it will be very tedious to repeat this process over and over.
I read through the thread about many people having an issue with viewing .jpg files in dropbox and after downloading them, the last post was 2 years ago so I just wanted to know how did this issue get resolved?
I am having the same problem today. I uploaded all of my wedding photos to Dropbox a few years ago to keep them somewhere I could always access them and now I can't view any of them. I typically use Chrome but tried Firefox and incognito browsers and still got the same issue. I can't preview the files within Dropbx and once downloaded I get the "unsupported" error.
These files were viewable when I first uploaded them. I have other folders with .jpg files that I can preview/download and view. It is just this one, very important folder that I can't access.
- Vicker
Super User
Hi, CharissaJ12 ,
I notice that the browser's URL is pointing to the filename that starts with "._1209.....". May I ask if the files that you are trying to upload really begins with a dot? Or that only happens after uploading the file to Dropbox?
The dot prefix for a file usually refers to hidden files, so I am not sure whether the file is incorrectly named or there are some file upload issues. In case it is the former, you may try to rename the file locally without a dot prefix to see if the problem could be resolved.
Hope this helps.
Cheers
Vicker
The files when originally uploaded were viewable, it has been a few years so I don't know if they were uploaded with a ._ originally, I am assuming no since I was able to view them when originally uploaded. Is it possible that there was a dropbox update that effected/corrupted these files? Not sure why it would have effected one folder and not another but I don't have the original files to reupload so I am hoping there is a way to get these images back into a viewable format.
