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Dormody's avatar
Dormody
Explorer | Level 3
2 years ago

Cannot view a shared video

I belong to a large network that sends shared videos via Dropbox.   No one is having an issue viewing except me.  when I click the link I cannot view the files instead I get a page that says my Dropbox is out of space  but this happens only on my tablet ..it’s an  Apple iPad.   I can watch the video on my MacBook and iPhone.    The video senders and I have exhausted all ideas to resolve this issue.   I do not have any saved files on Dropbox on any of my devices.   I am trying to view only.  

Mobile
Tablet
View
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Dormody, thanks for bringing this to our attention.

     

    Are you logged into the same Dropbox account as with the other devices?

     

    Is this a shared link to a file, or a shared folder containing the file itself? Do you have enough space on the iPad itself?

     

    Any other info or screenshots would be helpful!

    • Dormody's avatar
      Dormody
      Explorer | Level 3
      2 years ago

      Thanks Jay for reaching out.  

       

      Here are the answers to your questions...

      Are you logged into the same Dropbox account as with the other devices?   YES

      Is this a shared link to a file, or a shared folder containing the file itself?   THIS IS A SHARED LINK TO A VIDEO FILE. 

      Do you have enough space on the iPad itself?   YES, THERE ARE MORE THAN 6 GB OF FREE SPACE ON IPAD

      Any other info or screenshots would be helpful!   SEE ATTACHED

       

       

       
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshot, Dormody.

         

        So, from what I can understand, the page opens, but the video just doesn't load.

         

        Can you copy the link and then paste it and open using a different browser, to see if you get the same behavior, please?

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