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Forum Discussion
Can't open xlsx files on my mobile device
Recently (maybe the last month to month and a half) I have been unable to open Excel files on my Mobile device.
Android S21 Plus
Prior to that I could open and edit them just fine.
When I try to open an xlxs file, I get the message:
File type not supported
Couldn't download file. Please try open in another app.
Any ideas what has changed?
- Hannah
Dropbox Staff
Hey DonGlover, thanks for bringing this to our attention.
Can you please clarify if you're having an issue when previewing the files on the Dropbox mobile app or when opening and editing them through the Excel app on your phone?
Does this only affect .xlsx files or other file types too?
If you can also send me a screenshot of the error message, I would greatly appreciate it.
Thanks in advance.
Thanks for the response. It turns out this change only affects encrypted xlxs files.
