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Forum Discussion
Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files
Hello there!
So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with...
Megan
Dropbox Staff
Dropbox StaffHey tgelhaus, and welcome to our Community!
It seems you're referring to our Computer Backup feature.
Have you tried checking your account's Deleted files page here? If none of your content is visible there for you to restore, then I'd suggest looking into your device's trash, to see if you can locate it there.
Keep me posted on what you find, and we'll take it from there!
It seems you're referring to our Computer Backup feature.
Have you tried checking your account's Deleted files page here? If none of your content is visible there for you to restore, then I'd suggest looking into your device's trash, to see if you can locate it there.
Keep me posted on what you find, and we'll take it from there!
Hi Lori!
First off, thank you so much for helping out! None of the files were in the Deleted files page, and I found a zip file of my downloads folder in the trash, ...moved it to my desktop, but opening it revealed it to be a copy of what I found on my computer this morning...all the folders, but all of them are empty. I put some screenshots here with different folders selected as examples..no files in any of them..in fact aside from a couple screenshots I took earlier today. This is how all the folders in my Documents and Desktop tabs look as well..empty!
- Megan
Hey tgelhaus, thanks for all the info and the updates!
I'd also suggest searching for My Mac folder on your Finder. Keep in mind that it could be hidden.
To show hidden folders/files: Press Command+Shift+Dot (Command + Shift + .)
Let me know what you find!Hi again!
I initially searched through Finder and came up with nothing, just the My Mac folder that has all the missing files.., BUT I decided just to look in the Trash and lo and behold, a hidden My Mac with a different icon appeared..I attached a screenshot of after I dragged it back to my desktop. I opened it up and everything is there! All the files, everything! So many thanks for helping me find this. This is a great weight off my shoulders going forward.
I do have one final question! Now that I've found this folder, where is it's proper home space on my computer? Does it go somewhere in Macintosh HD? Someplace else? Basically how do I overwrite/consolidate the folders with missing data currently in my Finder with these new/old folders that have everything?
Thank you so, so much again! I cannot stress enough how much this brings me relief!
- Megan
Hey tgelhaus, wishing you a great Monday so far!
Happy to see that your issue is resolved, and that you located your content!
You can drag-and-drop those files or folders back to their original paths at any time.You would need to update the new content manually, and that would do the trick.
Give me a nudge if you have any other questions, I'd be happy replying them!
I have a similar problem, only the My Mac folder is not complete...some folders are empty and missing files. Is there a way to get them back? Irony is I wanted to backup some files, and instead I've lost them!
Les
