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Forum Discussion

tgelhaus's avatar
tgelhaus
Explorer | Level 4
4 years ago

Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files

Hello there!   So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with...
Computer Backup
Desktop
Download
Dropbox Basic
Restore
Sync
  • Megan's avatar
    Megan
    4 years ago

    Hey tgelhaus, thanks for all the info and the updates!

    I'd also suggest searching for My Mac folder on your Finder. Keep in mind that it could be hidden.

    To show hidden folders/files: Press Command+Shift+Dot (Command + Shift + .)

    Let me know what you find!

Tornaduc's avatar
Tornaduc
Explorer | Level 4

I have exactly the same problem after using dropbox today.  My desktop folder and download folder are gone and I see them on dropbox.com but not in finder anymore.  This is quite annoying.

 

Any suggestion please let me know.  Thank you

Tornaduc's avatar
Tornaduc
Explorer | Level 4
4 years ago

Hi,

 

After using Dropbox yesterday my desktop folder and download folder disappeared from finder on my Macbook Pro.  When I start using Dropbox it started to sync and I stopped it, emptied my trash and deleted the files in the sync folder.  After this my desktop and download folder where gone in Finder.  I searched in hidden files but no desktop of download folders anymore.  When going to dropbox.com I see the folders there and have no idea how to get them back to my HD on my Mac.  Please let me know how to get the folders back on my Mac.  Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey Tornaduc, thank you for posting here! 

    As a first step, can you clarify if you've disabled the feature following the steps shown here? 

    Let me know, and we'll take it from there!
     

    • Tornaduc's avatar
      Tornaduc
      Explorer | Level 4
      4 years ago

      Thank you for your reply.

      I deleted all related to Dropbox as I wanted to restore all in finder via back up.  Now I try to install dropbox again but Safari says there is not enough space to download the DMG installer file while I have more then 500GB available on my HD.  As my download folder has disappeared I am not sure how to download the DMG file anymore.  I made a new folder "download" from my back up and copied all the lost files into this new folder but my mac dos not acknowledge this folder so I assume that the refusal of the download has something to do with this.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi Tornaduc, when you disabled the computer backup feature, did you get the option to move the folders back to their default locations?

        Regarding the message you're getting, are you certain it's referring to the space on your hard drive, and not the space in your Dropbox account?

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