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Forum Discussion
Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files
Hello there!
So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with...
Walter
Dropbox Staff
Dropbox StaffHey ryanjenks, sorry to hear about this.
Can you please let us know some additional information about the issue you're facing? Did you enable the computer backup feature when you installed the desktop app on your computer, perhaps?
Do you see any of the missing files on our website, be it in the deleted files page or the events page?
Hello,
Thanks for such a quick reply! In regards to the computer back up I don’t believe I did. Also I did not see the missing files in either of those categories.
It’s very weird. My files were all there and then Dropbox downloaded and everything is just vanished. I got my desktop and documents back but they are empty all my stuff is gone. As for my downloads folder, that is just completely gone. I reached out to Apple support and they weren’t able to help me and we’re confused by the situation as well.
I really hope the files are not just gone. I have worked really hard on the contents in those files.
Thanks for such a quick reply! In regards to the computer back up I don’t believe I did. Also I did not see the missing files in either of those categories.
It’s very weird. My files were all there and then Dropbox downloaded and everything is just vanished. I got my desktop and documents back but they are empty all my stuff is gone. As for my downloads folder, that is just completely gone. I reached out to Apple support and they weren’t able to help me and we’re confused by the situation as well.
I really hope the files are not just gone. I have worked really hard on the contents in those files.
- WalterHave you tried enabling the hidden files to show up on your computer to see if you can find your files that way ryanjenks?
