One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Daniel K.61
10 years agoNew member | Level 1
Error downloading folder through web client
I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?
I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.
Tried Mozilla Firefox & Chrome, Windows 10.
You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".
See link: https://help.dropbox.com/desktop-web/download-entire-folders
- Ben C.38New member | Level 1
I agree with all former posts, that this confirms dropbox is just a low-quality alternative to professional services like Google Drive or Amazon's cloud.
The worst part is this is a "silent failure." It turns out Dropbox is (slow clap) able to produce an error message for this, which at least confirms what other posts say (that this is a size limit). The way I got the message was by forcing the error a few times, then clicking the "home" link in the upper left (it's the dropbox icon). that will bring you home, and at the top of the screen you MIGHT see a message like this.
at any rate this is all pretty sad.
- kaspar w.New member | Level 1
Same problem here ! OSX 10.10.4.
Yes dropbox is as lame as it gets...I'll try to convince anyone still using it to switch to some better method to transfer and share large files.
- Alain A.1New member | Level 1
Just spent the last 2 hours cleaning out my auto-upload photos to Dropbox. Had to grab anywhere between 15 and 100 files at a time to be able to download. There is no way to exactly know how many you can grab at at time so lots of trial and error. Anyways, now I have 45 zipped folders with 2014 photos and/or videos to sort through. So much fun, thanks Dropbox...
- SwanCobbCollaborator | Level 10
I guess I don't understand if people need to download a lot of photos... why they're not using the desktop client and be in sync with the remote files.
- SwanCobbCollaborator | Level 10
@Ben I don't understand your sentiment because Dropbox desktop client is still the best out there. Amazon Cloud Drive is a joke. Google Drive sort of works. If you think either is the better product, why aren't you using it? I know why I'm using Dropbox. It just works most times... although I do realize this download this folder through the web is not common use case for me and is frustrating when I do use it.
I think if you can't download a folder, they should figure something else out... like downloading each file sequentially until you go through the entire folder. For example, you have 100 images in a folder. When you "download" the folder, each image is downloaded instead one at a time. When one finishes, the next download starts. Not sure if this is possible to do via HTML5, but it'd be a decent workaround.
- Ben M.19New member | Level 1
I just contacted support about this and then found this thread.
The response from support was ”It isn't currently possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface"
So, just to get this right -
Users are allowed to upload limitless amounts to the cloud
They are not warned in any way that they are uploading beyond what is possible to download whole again
And if they choose not to have these files synched on their machine (the whole point for a lot of users who need more storage space) that they CAN'T DOWNLOAD THEM ALL?
That is really scary. I have 15 years of photographs on there and the past 2 - 3 years are not on any other hard drive. My laptop hd is 120gb so I paid for a 1tb Dropbox account.
Does anyone else have a similar experience? That is really frightening.
- SwanCobbCollaborator | Level 10
You don't use selective sync? Also a terabyte external drive is like $50 usd these days.
- Daniel S.84New member | Level 1
why the heck am I paying Dropbox for? $100 a year.
This is a dealbreaker problem for me and, as I can see, many people. Dropbox, way to let your subscribers down
- Jay M.9New member | Level 1
Same issue. Applying 'Selective Sync' takes sooooooooo long to re-sync that I dare not use. Can't afford to wait 2/3 days for it complete. Even restarting my computer has been painful waiting hours for it saying 'Downloading file list'. Don't think I will be renewing unless this service is improved. Im wasting hours and hours waiting for Dropbox. Very frustrating.!!! P.S Where is the English (UK) - hate being bundled in English (US).
- Daniel S.84New member | Level 1
Even their selective sync is a joke. Not an option to select/unselect all so you actually have to manually do that folder within folder within folder.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!