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Solved
Error downloading folder through web client
I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?
I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.
Tried Mozilla Firefox & Chrome, Windows 10.
You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".
See link: https://help.dropbox.com/desktop-web/download-entire-folders
Hey all--very frustrating. What I CAN tell you is that I've managed to download as large as a 940MB folder without it defaulting to "unspecified status". It seems clear that at some point they put a cap on folder size. I haven't done enough troubleshooting to know exactly what that cap is--but I hope that info worth something.
- Ed
Dropbox Staff
Hi Benjamin
As previously posted in this same thread, the limits are 1GB in size or 10,000 files.
I suggest you use the desktop client for large downloads - www.dropbox.com/downloading
Ed wrote:
Hi Benjamin
As previously posted in this same thread, the limits are 1GB in size or 10,000 files.
Is it possible this limit size limit has reduced further? I am attempting download of a 380Mb folder using the web client and it is not working for me - download appears to terminate after 100-150Kb...
stephenhartley wrote:
Is it possible this limit size limit has reduced further? I am attempting download of a 380Mb folder using the web client and it is not working for me - download appears to terminate after 100-150Kb...My apologies, my 380Mb folder downloads OK, I simply hadn't waited long enough for it to complete...
I had the same problem. Must be limits on file size to download as ZIP. I moved pix into more than one folder...and then the issue disappeared.
Same problem. I f###ing HATE dropbox. Forced to use it because some unholy idiot sent me files this way.
I'm facing the same issue. It occurs when you reach the limit of 1 GB. The server cannot create the zip file to download.
Assuming it's indeed the 1Gb limit then it's strange they can't handle it with a relevant message, but instead ending up with an 'unspecified' file to download. How hard can it be to check the total size..
Yes, there is no excuse. But if you have a folder contains 0.99GB of files, the server should have required resources to create zip file. If there are a lot of simultan requests, the server may run out of resources. This is a possible scenario I guess.
As Juan Antonio said, You can download up to 100 files at once! select 100 and download and it will work with a zip file download.
Can anyone confirm that you can download 100 files of any size or do the 100 files need to be under the 1gb maximum size we've been led to believe is the limit? I'm trying to test now.
- Rich
Super User II
The total size of the files needs to be less than 1GB.
