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Wilson6's avatar
Wilson6
Explorer | Level 4
2 months ago

Error when trying to access my files on the website

Dropbox emailed flagging I was over my free limit. After logging in, I was planning to delete some photos. Unfortunately I can only briefly see the photo grid, and then the screen changes to a sleeping dog on purple cushion. I've reluctantly upgraded my storage, but the error remains. Any thoughts on how I can access my account?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there, Wilson6, thanks for bringing this to our attention.

     

    Are you getting the same behavior if you access your account from a different web browser or a private browsing window?

     

    Keep me posted.

    • Wilson6's avatar
      Wilson6
      Explorer | Level 4
      2 months ago

      Hi, unfortunately yes. I've tried accessing my account via a windows edge browser, mac safari and chrome and also via my iphone. I've also downloaded the app on my laptop. No solution yet. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hmm, that's strange.

         

        You mentioned that you could see the photo grid briefly; by "photo grid" are you referring to this page or your "all files" page?

         

        A screenshot of the error you're seeing, would also be really helpful, if you could send us one.

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