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Forum Discussion
Excel for web: error 500
When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen.
this issue persists across all browsers (chrome, safari, firefox)
and in incognito windows
Seeing the exact same issue for multiple users in my organization. Files still sync to the desktop app and can be opened locally just fine (either from the synced files, or downloaded from online). It appears to only be affecting opening office files in their "for the web" apps on dropbox online. We use this for real-time collaboration on some very busy excel files. Need a fix asap.
- Walter
Dropbox Staff
Hey Ian Levy & nbf_menuna, sorry to hear you're having issues with this.
Could you please try disconnecting the integration from your account's Connected apps tab and re-connecting it anew from the App Center?
Let me know how it goes!
Removed the integration as instructed and re-added it.
problem persists
- Walter
Hey jlmferguson - it seems that you checked the status page a little bit before it got updated.
If you check now, you'll see that there's a partial outage at the moment that's under our radar.
We'll update you once we have more information to share.
I have one user (of eight) that began experiencing this problem yesterday. I tried all of the steps suggested, but she is still having the problem. Has anyone found or has Dropbox proposed a solution to the issue?
Same issue since yesterday throughout our working place. Hope Dropbox can fix this soon!
any updates from dropbox?
i am now getting more reports from other users at my organization for this issueI am trying to open various files in Excel for web and getting an Error 500 on every attempt. I used this yesterday with no issue.
- Megan
Hi megfrieden, how are you today?
Could you try to follow the steps Walter provided here, and let me know if this helps?
Keep me posted!
