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Forum Discussion

jasontx0426's avatar
jasontx0426
Helpful | Level 6
5 years ago

Searching Not Working on iPadOS Files app

Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadO...
File access
Mobile
View
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Hello jasontx0426. Thanks for reaching out. 

I will help you figure out what is going on. 

Do you see your Dropbox files in the iPad? I just want to confirm that you have already taken the steps in this article: How to add Dropbox to the Files app on Your iPhone or iPad

Please visit Dropbox.com and try to search for your files there. If you get results online then we need to troubleshoot on the device. We can start with reinstalling the Dropbox app on your iPad.  

Let me know how this goes!

rgonzalez's avatar
rgonzalez
New member | Level 2
5 years ago
I’m having the same issue on iOS. Google Drive seems responsive within the Files app in search. Dropbox won’t return results when I try to search within the Files app. Search works well in the Dropbox app.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey rgonzalez, thanks for nudging us on this thread. 

    By any chance, did you also remove and add back Dropbox as a location? 

    How about clearing your Dropbox mobile app's cache? 

    Let me know of any updates!

    • rgonzalez's avatar
      rgonzalez
      New member | Level 2
      5 years ago
      Did both operations and search still not working for Dropbox on the stock Files app.
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for trying those out for me, rgonzalez. 

        I'd suggest reaching out to Apple Support then, since they may have more info on this. 

        Don't hesitate to give me a shout though if anything else comes up or if you have any updates. Cheers!

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