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Forum Discussion
Some of my .pdf files appear blurry when I'm viewing those on my account online. Why?
Any file in my own dropbox is blurry when I click on it thru the website. Same when I send a Dropbox link. This did NOT used to be like this. Is there a fix? It basically makes viewing any file thru ...
has this been solved? can we see?
Jane
Dropbox Staff
Dropbox StaffNecro-posting a bit, but I'm having this issue too and would really like a proper fix. The only solution I've been able to find on my own was to switch to Google Drive, which I'd rather not do. I consider printing or downloading the PDF a workaround, not a real solution.
This is what I see when I follow a link to a PDF saved in Dropbox.
And this is what it should look like, and looks like after I've download the file.
I have email notifications set for this, and will do my best to reply promptly with any details or updates as requested or as I find them.
- Lusil
Hey martinlastname, thanks for nudging us on this thread.
Out of curiosity, have you tried previewing the file from another browser or an incognito window?
How about clearing the cache and making sure that you're not running any third party browser extensions/plugins?
Let us know how it goes, cheers!
I tried Chrome incognito, Edge, Edge Private, Internet Explorer, Firefox, and Firefox Private, and Safari on iPadOS (the others were all Windows 10). Only Chrome had any extensions installed, none of which have anything to do with PDFs or Dropbox to my knowledge. The included screenshots are for Edge Private and Firefox Private respectively, and are representative of the whole.
- Lusil
Thanks for your swift reply, martinlastname.
Hmm. :thinking: Have you also tried re-uploading the .pdf either through the website or the desktop app?
