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Forum Discussion

timbr's avatar
timbr
Helpful | Level 5
3 years ago

This file cannot be previewed because you are offline

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
Desktop
Preview
Share
Shared Links
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Thanks for posting here today, timbr!

I am afraid l can’t open the shared link you have provided, due to security reasons. 

Is it possible though to send a screenshot of the exact error you keep receiving on your web account? I’d like to have a look for you. 

Please make sure that no personal info is showing on your screenshot, before uploading it to the Community. 

Keep me posted!
Tommy Tran's avatar
Tommy Tran
New member | Level 2
2 years ago

I also have the same problem. Can you help me

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for posting here, Tommy Tran!

     

    Are you having this issue with a specific shared link or with various links that have been sent to you?

     

    Have you tried any of the suggestions proposed in this thread, like switching browsers etc?

  • da_haigh's avatar
    da_haigh
    Explorer | Level 3
    2 years ago

    I Googled this issue and found that something was blocking cookies, and what worked for me was to clear all cookies by doing a Shutdown and Restart.

    After the Restart, it worked fine and I was able to View my documents normally in my browser, which is Microsoft Edge.

    It appears there are hundreds of solutions to this problem which others have tried and recommend.

    • fmy's avatar
      fmy
      Explorer | Level 4
      2 years ago

      I'm having this problem once again in Google Chrome. The egregious message:

      This file cannot be previewed because you are offline

      does not occur in the Firefox browser. Thus, I think it may be a Google Chrome-related flaw.

       

      Remember when computing was cleaner, simpler and more reliable? I do.

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