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GZ5's avatar
GZ5
Helpful | Level 6
3 years ago

Viewing dates when uploading media (photos & videos) in Dropbox app

Hey,  So up until today, when I uploaded files such as photos and videos through the Dropbox App on i-phone, the app sorted the files with a date title. Something happened and the date titles dis...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi GZ5, thanks for the images. What version of the Dropbox mobile app are you running currently on your device, and what OS version?

  • GZ5's avatar
    GZ5
    Helpful | Level 6
    3 years ago

    Hello Jay 

    I am using Dropbox app version 272.2.2 

    and iSO 15.3.1

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the info, we're not experiencing this behavior on our test devices. 

       

      If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

      • GZ5's avatar
        GZ5
        Helpful | Level 6
        3 years ago

        Thank you Jay  for trying to help.


        What do you mean by "we're not experiencing this behavior on our test devices"?

         

        I am using Dropbox Basic Plan with 3 devices.

        I did what you suggested: I uninstalled the app from my phone, turned off my iPhone, turn it back on, re-installed the Dropbox app but nothing changed. 

         

        I don't know what happened and why I cannot see and choose files by their dates as I used to be able to do. 

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