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Forum Discussion
Viewing dates when uploading media (photos & videos) in Dropbox app
Hey,
So up until today, when I uploaded files such as photos and videos through the Dropbox App on i-phone, the app sorted the files with a date title.
Something happened and the date titles dis...
Hi
I can’t believe we loose a file creation date when importing them in Dropbox. It renders Dropbox completely useless for organizing and searching files. As a university professor I’m amazed of this fundamental caveat.
I can’t believe we loose a file creation date when importing them in Dropbox. It renders Dropbox completely useless for organizing and searching files. As a university professor I’m amazed of this fundamental caveat.
Megan
Dropbox Staff
Dropbox StaffHey Slacasse, thanks for using Dropbox and welcome to our Community!
In regards to the creation date of your content, how did you upload it in the first place?
I am assuming you used our mobile app, correct? Was it through camera uploads, or manually using the "+" sign? Do the files show the correct metadata when you access their properties after downloading it locally on your computer?
Any additional information is more than welcome!
I have just uploaded several videos to dropbox. The original dates, camera info etc. are now gone. Sadly, I deleted the videos as I was putting them on dropbox to free up space. Is there a way to see the original data or is it just stripped away when uploading to dropbox?
- No. All files were uploaded on my MacBook Pro through airdrop from my iPhone. None of the exif data seem to have been transfered in the process, the creation date being replaced with the date of the transfer. I noted that this problem is being discussed on this forum for years. Each time, Dropbox reps reply that they will submit the problem to superior levels. This seems to be going on since at least 2015…
- Megan
Hi Slacasse, just to make sure we're on the same page here: did you Airdrop the content from your iPhone to your Mac?
Because if this is the case, I'm trying to see how Dropbox is involved in the process, and the steps you followed. Have you checked the properties of these files? If so, what do you see there?
Hello neongreen, I hope you're doing well!
How did you upload your content? Did you use our desktop app, mobile app, or website?
If you download the content locally to your device, and check an example file's properties, what do you see there? If the metadata wasn't uploaded for whatever reason, and since the original content was deleted, there wouldn't be much left for us to do.
Hi @Megan,
I uploaded by dragging my photos on my mac on the web version of Dropbox. Like @Slacasse, I am seeing that this has been a problem for a long time. I was able to get my videos back onto my mac by using Time Machine. I have decided not to use DropBox because of this problem. It appears that the metadata is never uploaded with any kind of file. It just changes the "creation date" to the date that the file is uploaded.
