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Forum Discussion
"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone
Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. ...
Rich
Super User II
Super User II
Redhotpaddy wrote:
... I keep getting the error Account Limit Reached for Dropbox.
Can you provide a screenshot of the error message?
I would be I can't seem to find the attachment option for a screenshot
- Nancy
Dropbox Staff
Hey Redhotpaddy! You should be seeing the button below, before posting your reply on the forum:
If you’re using a mobile device to access the forum, the option may not be available. If it isn’t, can you give this a go from a computer instead?
This is what comes up on my phone when I try and click on the file I have saved to my home screen. Previously it would bring directly to the file but now it gives this message. I have no other devices attached to this dropbox account, I've cleared the cache. I'm just not sure how I can fix it. It is an Excel file I am trying to open from my home screen. When I go into it by opening dropbox I can access the file but I can't alter it.
- Mark
You need to remove a device from your account as it says. It is very likely your phone is now linked twice.
You do that via https://www.dropbox.com/account/security under devices.
